Financial Stability

Reliability

Privacy

We Take Reliability Concerns Seriously

XPRESSTRADE realizes that for traders with futures and option positions, an interruption in connectivity can be downright frightening. We understand this concern, and that's why we've gone to such lengths here at XPRESSTRADE to build an Internet-based system with proven reliability. We've invested heavily in redundant, state-of-the-art hardware systems made by leading manufacturers. All of our software applications undergo rigorous testing prior to implementation and are supported by our in-house staff of programmers and technicians. We maintain multiple Internet connections through several Internet Service Providers to minimize the likelihood of connectivity lapses. And finally, XPRESSTRADE maintains a staff of customer service representatives in Chicago who are ready and willing to assist you over the telephone in the event you are unable to reach us via the Internet.

While we've taken every precaution available to ensure that XPRESSTRADE'S systems are running smoothly with as close to 100% uptime as possible, some connectivity difficulties might arise due to factors completely unrelated to XPRESSTRADE'S system–a power outage at your home or office, a system failure at your Internet Service Provider, or general Internet traffic congestion, for example. In these situations, XPRESSTRADE'S customer service representatives in Chicago are still ready and willing to assist you. We'll do our best to help you diagnose and overcome the problem, if possible, and in the interim, we'll accept your orders and provide you with market data and account information over the telephone.

In summary, no online business will claim that the Internet represents a perfectly dependable communications channel 100% of the time. Nevertheless, we take the reliability issue seriously, and we've implemented measures which we believe allow us to prevent or effectively manage most problems which might arise in an Internet-based business.